Adult & Teen Mattress Care Guide

1. Size tolerances

Although everything we do is handmade, we do try our best to cut and upholster with machine-like precision.

+/- 2cm is a normal industry tolerance, even with made to measure items.

Please note the natural fibres we use may also get compressed during transport and will settle naturally with time.

2. Let it breathe

When your mattress or topper first arrives you may detect the smell of lambswool, which will disappear over time.

It is good practice anyway to air mattresses as often as possible, so when it’s time to change your bedding try leaving it for a good hour before putting on fresh sheets and fling open your windows to increase air circulation.

Using 100% natural fibre sheets help your mattress breathe as well.

3. Flip, rotate & shake

Natural fibres will settle and this is not a fault. It is not uncommon to have a dip where fibres have constantly been compressed.

Flip, rotate and shake out your topper every time you change your sheets to help refresh the looser, softer tuftings, and do the same for your mattress every 3 months.

Our zip and link mattresses come with two zips allowing rotation in all directions. Doing so will ensure equal wear and will prolong their life.

4. Our warranty

Fibres dipping is completely natural and cannot be avoided, as is wear and tear on fabrics and bedding.

Defective workmanship, materials or construction however is a fault, and we offer a 10 year warranty against these faults and will happily take back to repair or replace your Naturalmat product within that time.

5. Use a mattress protector

The most effective way to protect your mattress from accidental spills and stains is to use a mattress protector.

If you haven’t done so already, you can buy a cosy Naturalmat one filled with a breathable washable wool here.

Baby and Child Mattress Care Guide

Caring for mattresses for crib, cot and cotbed mattresses from our nursery range.

1. Flip it and reverse it

Flip and rotate your baby’s mattress every time you change the sheets (except for the Spring Mat which has a firmer side for newborns and springier side for toddlers).

Natural fibres settle and this is not a fault. It is not uncommon to have a dip where fibres have constantly been compressed, but these do recover with regular rotation.

2. Let it breathe

When your baby’s mattress first arrives you may detect the smell of lambswool, which will disappear over time.

It is good practice to air baby mattresses one a week, so when the bedding is in the wash try leaving it for a good hour before putting on fresh sheets, and fling the windows open to increase air circulation.

Using 100% natural fibre sheets help your mattress breathe as well.

3. Protecting your mattress

The easiest way to protect your baby’s mattress is with one of our organic waterproof mattress protectors.

Made from soft brushed cotton surrounding a breathable waterproof membrane, this will help keep the mattress dry and healthy.

4. Removing the cover

Mattresses smaller than cot size (moses basket, pushchair, cribs) have a removable zipped cover. Please note there is no other cover on these so you’ll see the natural fibre fillings when you remove this.

Cot and Cot Bed mattresses have a fixed inner cover and zipped outer cover, and only the outer is designed to be washed.

5. Washing the cover

You can sponge clean the covers with a mild detergent, or the removable cover can be machine washed up to 60°C (dust mites are killed at 57°C).

We recommend using a ‘delicate’ machine cycle and do not tumble dry them to avoid shrinkage. Whilst air drying, it will be necessary to stretch it back into shape to ensure they will zip back on.

6. Refitting the cover

The covers are designed to fit the mattress rather tightly so follow these tips to reattach the cover after washing.

Ensure the cover is completely dry. Put one end of the mattress snugly into one end of the cover. Bend the mattress so you can put the opposite end into the other end of the cover.

Carefully close the zip, pushing the material together. Take care not to put too much pressure on the zip when closing.

7. Replacement mattress covers

If you’ve had a stain on your covers that refuses to go away or need a little more time between doing laundry, we offer unquilted and quilted inner or outer cover replacements for all standard or made to measure sizes.

Cost will depend on the size of your mattress, do ring us on 020 985 0474 or email shop@naturalmat.co.uk to order.

8. Our warranty

Fibres dipping are completely natural and cannot be avoided.

Defective workmanship, materials or construction however is a fault, and we offer a year warranty against these faults and will happily take back to repair or replace your Naturalmat product within that time.

Any non-Naturalmat branded goods shall carry the original manufacturer’s warranty.