FAQ Categories

How do I delay my planned delivery?

If your delivery hasn't been booked in yet, please get in touch with our sales team on bedroom@naturalmat.co.uk or 01392 877 247.

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Can I book a specific date for my delivery?

Date specific deliveries cannot be guaranteed as we plan our routes in the most sustainable way possible.

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How do I reschedule my booked delivery?

If you need to reschedule a delivery, we ask that you give us as much notice as possible.

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Do you deliver on the weekend?

At the moment, we only deliver on weekdays and do not offer weekend deliveries.

How to prepare for my mattress and bed delivery?

Our delivery team will take all possible care when delivering your mattress and bed to the room of your choice.

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What packaging do you use?

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Can you take away my old bed and mattress?

Yes, we can take away your old mattress or bed for a charge of £60 per item. 

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Do you ship internationally?

Yes, indeed, we ship our beds and mattresses worldwide. Request a shipping quote here.

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Are mattresses recyclable?

There are a a number of options you can choose from when it comes to disposing your mattress when it reaches the end of its life.

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How much does delivery cost?

Everyone hates extra charges, which is why, wherever we can, we don't charge delivery. If we can't quite reach you from our Devon HQ we do sometimes need help with the costs. 

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