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Delivery Times
Below are our standard delivery times for each product category. Any exceptions to these will be stated in the Delivery section on product pages.
| Adult & Teen Mattresses |
8 working weeks |
| Beds, Headboards & Bed Bases | 8 working weeks |
| Mattress Toppers | 3 - 5 working days |
| Bed Linen & Accessories | 2 - 3 working days |
| Feather & Down Bedding | 2 - 3 working days |
| Wool Bedding | 3 - 5 working days |
| Nursery Mattresses | 3 - 5 working days |
| Nursery Mattresses (Made to Measure) |
10 - 15 working days |
| Nursery Furniture | 4 - 6 working weeks |
Delivery Costs
Delivery to the majority of the UK is free of charge for all orders of £50 and over, and £5 for orders under this amount.
For adult bed, headboard, bed base and mattress deliveries to certain areas in Scotland that are harder for us to reach from Devon, we charge an extra £150 to help cover our costs. This applies to the following postcodes: AB, DD, FK, HS, IV, KA, KW, PA, PH, ZE.
In the event that we are unable to make your delivery due to access issues, or no one is available to take delivery at the pre agreed time, a re-delivery charge of £75.00 will apply and our team requires a minimum of 2 weeks to reschedule your delivery. Storage charges of £20.00 per week will apply to any rescheduled deliveries.
Access Considerations
If your mattress, bed or headboard doesn't fit up the stairs, around corners, through doors we will work with you to adjust or remake items, but there will be additional costs for doing this. The scale of these costs will depend on what needs to be done, and while we keep them to the bare minimum, in some cases, we may have no option but to start again. Please, therefore, make quite sure the item you order will fit through the access available. If in doubt, call us on 01392 877 247 to discuss. The redelivery costs outlined above will also apply, and a new lead time will be given.
Worldwide Shipping
We do ship outside the UK but you’ll need to get in touch with us so we can obtain a shipping quote for your location. Add items to your cart, and proceed to checkout, click on the GET A SHIPPING QUOTE button in the checkout to submit your request and our team will be in touch with an estimate for your order and shipping options. We obtain shipping quotes based on the size, weight and dimensions of the products you’d like to order, so please provide as much information as possible when submitting this form.
What Our Customers Say
Read what our customers have to say about their experience with Naturalmat.