At Naturalmat, we take great pride in making our beds, mattresses & toppers by hand, right here in Devon. As a result, we’re extremely confident in the quality of everything that leaves our factory and we’re happy to provide a guarantee for years to come.

Additionally, for adult mattresses and toppers, our Mattress for Life initiative ensures that when these items do reach their end of their natural lifespan you have a number of options available to you.

What our guarantee does cover
  • Defective workmanship and materials
  • Sewing faults and fabric flaws
  • Faulty handles, air vents and tufts
What our guarantee doesn’t cover
  • Normal wear & tear over time
  • Accidental damage including spills & stains
  • Natural dipping - it is not uncommon for a small dip to appear in your mattress or topper where the natural fibres have constantly been compressed. This can be anything up to 2.5cm depending on the specific mattress or topper. This is not a fault and it’s perfectly normal for natural fibres to settle over time.

Flipping & turning your mattress and topper every 3-months will prolong their lifespan and you can find instructions on how to do this in our Care Guide.

The guarantee duration differs depending on the product category and these are listed below. If you have any questions, please email us at or call us on 01392 877 247.

 Category Guarantee Duration

Adult mattresses


All beds, headboards & bed bases


Adult toppers


Teen mattresses


Nursery mattresses


Nursery furniture

Variable depending on manufacturer