Delivery Times

Our current delivery times are stated below and are updated weekly. If you have an urgent deadline, please contact us and we will do our best to accommodate your request.

For UK Mainland deliveries of all adult-sized mattresses and beds, we send out our own two-person team who will get your items wherever you need them and assemble any bed bases and headboards. If our team can't reach you from Devon, we use national delivery services to help us go that extra mile.

For UK Mainland deliveries of nursery mattresses and adult-sized toppers, we use Fedex or DPD. If you give your mobile number when you order, the courier will send you a text to notify you of your delivery and give you a 1-hour delivery slot. Within the text message you receive will be options to change your delivery time if you prefer. 

Note: On rare occasions, delivery times may vary from those stated below - if there is to be any delay to your order you will be contacted at time of purchase.

Nursery Mattresses

 5 - 10 working days

Nursery Mattresses (Made to Measure)

10 - 15 working days

Nursery Furniture

 4 - 6 weeks

Bedding, Bed Linen & Accessories

 5 - 10 working days

Toppers & Teen Mattresses 

 6 - 8 working weeks

Adult Mattresses

 6 - 8 working weeks 

Beds, Headboards & Bed Bases

 6 - 8 working weeks 

Delivery

All Naturalmat mattresses are hand-made in Devon. It does take longer to produce our lovely mattresses and beds than other high-volume synthetic alternatives, but we always aim to get products to you as soon as we can. We also make every effort to keep you informed about your delivery, every step of the way.

Everyone hates extra charges, which is why, wherever we can, we don't charge delivery, even for our whopping Emperor mattresses. If we can't quite reach you from our Devon HQ we do sometimes need help with the costs. The below table is a guide to our delivery charges.

Due to a number of circumstances we are currently only able to take orders for delivery locations outside of mainland UK (including Northern Ireland) by email or by phone (01392 877 247) at which point we will supply you with a custom delivery quote.

 

 

Small
(Bedding)

Baby mattresses
(Up to 70x140cm)

Child & Adult Mattresses
(Over 70x140cm)

Furniture

UK Mainland

FREE (+£5 for orders under £50)

FREE

FREE

FREE

Channel Islands, Scottish Highlands & Islands

£25

£25

£150

£165

Spain

Please contact our distributor for a shipping quote, email hola@lamaisonbarcelona.com or visit lamaisonbarcelona.com

Republic of Ireland & Northern Ireland

Please contact info@naturalmat.co.uk for a shipping quote

Europe

Please contact info@naturalmat.co.uk for a shipping quote

Rest of world

Please contact info@naturalmat.co.uk for a shipping quote

Where we deliver

Due to a number of circumstances we are currently only able to take orders to delivery locations outside of mainland UK (including Northern Ireland) by email (at info@naturalmat.co.uk) or by phone (01392 877247) at which point we will supply you with a custom delivery quote. 

Please bear in mind that shipping costs are changing daily due to the current worldwide situation and the delivery quote provided will be an estimated cost as increases might occur once the shipment is ready to be booked.

Europe (Zone A)*

Austria, Belgium, Czech Republic, Denmark, Estonia, France, Finland, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovenia, Sweden

Europe (Zone B)*

Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Georgia, Greece, Iceland, Latvia, Lithuania, Macedonia, Malta, Moldova, Montenegro, Norway, Romania, San Marino, Serbia, Slovakia, Switzerland, Turkey, Ukraine, Vatican City.

For shipments to Spain please contact us as we have a local agent.

We can deliver to any country in the world by request, and these deliveries will be charged at cost. As each consignment is a different size we will haggle for the best price before contacting you with delivery options. If you want us to do this before you place your order please give us a call or drop us an email to discuss your requirements 01392 877 247 or info@naturalmat.co.uk.

For orders to Europe Zone A & B - if you would like to order a combination of mattresses and furniture, please do get in touch and we will provide a custom delivery price quote.

Please note you may be required to pay International customs duties on receipt of your order.

For all International mattress and furniture orders, we offer a kerbside delivery as standard. 

We're always on hand, to resolve any issues or answer any questions....

If you need an item sooner than the guideline times detailed above or if you have any questions - just give us a call on 01392 877 247 and we will see what we can do!

There may be exceptions to our delivery times in certain unforeseen circumstances and whenever this is likely to happen we contact you as early as we can to discuss options.

International Delivery times vary and we will contact you with details of the quickest services available before shipping.

Furniture Assembly

For Naturalmat brand beds and bed bases, our two-person team is on hand to get it assembled for you (excluding nursery products). If you do live that bit further away from us, we brief our couriers to make sure it alls goes according to plan, although sorry, they don't put together the beds for you. Our beds are super easy to put together - however if you do need some help, please feel free to get in touch. All of our Nursery furniture is supplied either flat packed or part assembled and will require assembly of some sort. Most items are pretty simple to put together but if you don't fancy your chances we do offer a furniture assembly service for customers inside the M25 (sorry we can't go further afield!) and this is charged at £35/hr.

Packaging

We take the same eco-conscious approach to packaging our products as we do when it comes to sourcing our raw materials, or generating the energy needed for production.

Bedding
Our entire range of 500 thread count organic bedding is delivered with 100% compostable and/or recyclable packaging - including biodegradable potato starch wrapping for our bedlinen, and reusable cotton drawstring bags printed with water-based ink for our duvets and pillows.

Mattresses
Our Nursery mattresses are packaged in biodegradable potato starch wrapping and boxed up in partially-recycled cardboard for rigidity, which itself is recyclable and compostable.

Our larger mattresses need a strong, waterproof cover to keep them clean and dry on the journey from our workshop to your bedroom. We were dismayed at the large plastic bags that were the standard option, - and decided we could do better. In March 2021, we invested in specially made reusable mattress bags that we can use again and again. Since introducing them, we've delivered 75% of our mattresses in them - saving 1600kg of single-use plastic. 

Bed Bases
Our bed bases and headboards are delivered in certified carbon-neutral bio-based plastic bags made of ethanol derived from sugarcane - which are entirely recyclable. We are working with our supplier to help them develop a new type of bio-based polythene which blends recyclable sugar cane polythene with recycled plastic. Thanks to our new baling machine, we are gathering all of the plastic packaging we recover from our deliveries and sending it back to be recycled into this new material.

We are constantly working to evolve and develop our sustainable packaging plan in line with our 2022 Impact Report - which is available to read here

Old Mattresses

We can understand that you probably want to get rid of your old mattress as soon as your new one arrives and we're happy to take it away for you. When we turn up to the recycling centre in our van however we do have to pay a charge. If you took it along yourself, it would be free, but if you just can't face it, then we are more than happy to do it for you, but we do have to charge an extra £60 to get it sorted. If you need a hand and can't realistically handle a mattress yourself, then talk to us and we'll see what we can arrange for you.

Returns

Naturalmat hope that you are happy with your purchase. Should you wish to return, refund or exchange an item, providing it has not been used, it is in its original packaging and in a re-saleable condition, we will be happy to do this for you. Please send returns within 14 days of delivery to:
Naturalmat, Odhams Wharf, Topsham, Devon EX3 0PD

We also recommend that you get a proof of posting and include a note with your name, contact number, order number and reason for returning the item and whether you want a refund or a replacement. Please note delivery and collection charges will not be refunded.   Bespoke and made to measure items may not be returned (this includes any upholstered furniture). Please call us on 01392 877 247 if you have any questions.

Exchanges

Naturalmat hope that you are happy with your purchase. Should you wish to exchange an item, providing it has not been used, it is in its original packaging and in a re-saleable condition, we will be happy to do this for you. Please send returns within 14 days of delivery to:

Naturalmat, Odhams Wharf, Topsham, Devon EX3 0PD

We also recommend that you get a proof of posting and include a note with your name, contact number, order number and reason for returning the item and stating you'd like a replacement. Please note delivery charges will not be refunded, and certain one off made to measure items may not be returned. Please call us on 01392 877247 if you have any questions.