At Naturalmat, we want every customer to feel confident, comfortable and fully informed when shopping with us.
We understand that some customers may need a little extra support at certain moments in their lives. This could be due to health conditions, financial worries, personal circumstances, communication needs, or anything else that makes it harder to make decisions or process information.
How we can help
If you feel you may need additional support, please let us know. Our team is here to help by:
• Taking things at a pace that suits you
• Explaining information clearly and simply
• Providing written summaries if helpful
• Giving you extra time and space to make decisions
• Repeating or clarifying anything you’re unsure about
• Allowing you to involve a friend, family member or adviser if you wish
We will always take the time to make sure you fully understand any product or finance option before you decide.
Your privacy
Any information you choose to share with us about your circumstances will be treated with sensitivity and confidentiality. We only record what is necessary to support you.
If you need us
Whether you’re shopping online or visiting a showroom, you can speak to any member of our team
Email: bedroom@naturalmat.co.uk
Phone: 01392 877 247
We’re here to ensure your experience with Naturalmat feels calm, considered and supportive, and if you ever need extra help, please don’t hesitate to ask.