How our Sleep Promise works
We want you to sleep wonderfully on your Naturalmat mattress for years and years to come so it’s crucial you find one you absolutely love. If you purchase a mattress from us, but feel it’s not quite right, just let us know within 45 days and we’ll find something that works better.
We recommend you sleep on your new mattress for at least two-weeks to allow your body to get used to it, but if you're still not loving it after that then our experienced sleep consultants will be happy to discuss the issues you’re having and advise you on a different mattress to try. We will do our utmost to ensure you have a great night's sleep on a Naturalmat mattress - and that is our promise to you.
To do this we are happy to exchange your mattress for a different type or tension. The only cost to you will be a contribution to cover collection of the old mattress and delivery of your new one, which is typically around £75 depending on your location.
If you choose a higher priced mattress you will be expected to pay the balance, and if you choose a less expensive mattress we will, of course, refund you the difference.
Please note that our Sleep Promise applies to all Adult, Teen Spring and Teen Natural Fibre mattresses only. It excludes nursery mattresses and made to measure & bespoke adult mattresses, where our standard returns policy applies.