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FAQs
By applying for Novuna Personal Finance you are entering into an agreement with Novuna. Naturalmat does not bear any responsibility and cannot influence Novuna's decision to issue credit. Check out our FAQs below or if you have specific questions about Novuna and their services, please visit their their website.
About Novuna Personal Finance
This is some important information to provide you with an adequate explanation of the regulated loan you are applying for from Novuna Personal Finance.
Purpose of the loan
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The agreement is to finance the purchase of the specified products from us.
Repayment of the loan
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The amount of your monthly repayment can be found in the ‘Repayments’ section in your agreement.
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The total amount payable under your agreement can be found in the section headed ‘Description of goods/services and credit’.
Your repayment responsibilities
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You are responsible for paying each instalment by the date due. Late payment or failure to repay the balance in full could result in adverse consequences for you. As a responsible lender, we are obliged to notify credit reference agencies where payments have been missed.
Consequences of missing payments
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Missing payments may result in:
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the total cost of the debt growing
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you incurring default charges (these are set out in the ‘Additional Charges’ section of your agreement)
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legal action being taken against you. You may have to pay the cost of such proceedings which may include our legal cost
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a negative impact on your credit score and may make obtaining credit more difficult in the future.
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Withdrawing from the agreement
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You have the right to withdraw from the agreement, without giving any reason, for a period of 14 days beginning on the day after this agreement starts. If you withdraw from the loan during this period the loan should be repaid in full within 41 days and where applicable, will incur interest. See your loan agreement for full details.
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If you withdraw from the credit agreement within the 14 day period the agreement will be treated as if it was never entered into.
Pre-contract information
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You will be provided with some pre-contract information about your loan agreement which you can take away with you. You should read this information carefully.
Any questions?
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If you have any questions or would like any further information or explanation please call Novuna customer services team on 0344 375 5500.
Novuna Terms & Conditions
Creditor
Mitsubishi HC Capital UK PLC trading as Novuna Personal Finance, (Novuna Personal Finance, we, or us)
Address
2 Apex View, Leeds, West Yorkshire LS11 9BH
Telephone number(s)
0344 375 5500
Credit intermediary address
The supplier being, Naturalmat
Mordicus House, Odhams Wharf, Topsham, EX3 0PB
The rates of interest which apply to the credit agreement
0% per annum (fixed).
Annual Percentage Rate of Charge (APR)
This is the total cost expressed as an annual percentage of the total amount of credit. The APR is there to help you compare different offers.
0% (fixed)
Any other costs deriving from the credit agreement.
£0
Costs in the case of late payments
Charges will be payable under this agreement in the following events:
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Recalled Direct Debit Charge; £22
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Returned or Recalled Cheques; £25
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Issue of a Default Notice; £25
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Letters sent to you as a result of a breach of your credit agreement; £25 (but no such charge shall be made in respect of any such letters sent to you after a Default Notice has been issued, until there are no outstanding arrears on your account, when the charge shall become chargeable again Notice is issued).
Charges may also be payable for reasons stated in clauses (7a) and (8b) of the Terms of Lending of the agreement. We may vary the charges payable under this agreement by giving you reasonable notice to reflect any variation to the cost and expenses to us in carrying out these activities.
Consequences of missing payments
Missing payments could have severe consequences and may result in legal proceedings being taken against you. This could include obtaining a Court Order for a charge on your home. We will add details of your default to your record with the credit reference agencies, which could also make it more difficult or more expensive for you to obtain credit.
Other important legal aspects regarding your rights
Right of withdrawal
You will have the right to withdraw from the agreement without giving any reason, for a period of 14 days beginning on the day after the day on which you receive a copy of the executed agreement.
Early repayment
You may repay the credit early at any time in full or part.
Consultation with a Credit Reference Agency
If we decide not to proceed with your credit application on the basis of information obtained from our credit reference agency, we will notify you of our decision and we will inform you that it has been reached on the basis of information held by our credit reference agency and we will provide you with details of which credit reference agency we used.
Right to a draft credit agreement
You have a right upon request to obtain a copy of the draft agreement free of charge. In the event your application is declined we will not provide you with a copy of the agreement.