Refund policy

Returns and Exchange Policy

We hope you’re very happy with your purchase, but if you change your mind or an item doesn’t meet your expectations, then you are welcome to return or exchange it within 14-days of receiving it. The item must not have been used, be in its original packaging and be in a re-saleable condition. You will need to organise and pay for the return shipping yourself.

If the item you received is faulty or damaged, then we will of course replace this for you, and we will organise and pay for the return shipping.

Please send returns within 14 days of delivery to:

Naturalmat, Unit 2-3 Mordicus House, Odhams Wharf, Topsham, EX3 0PB

We recommend that you get a proof of posting and please include a note with your name, contact number, order number, reason for returning the item and whether you would like a refund or a replacement.

Bespoke and made to measure beds and mattresses cannot be returned, and our showroom team will discuss this with you when placing your order.

We’re here to help and we want you to have a great experience with Naturalmat, so if you have any questions please email us at bedroom@naturalmat.co.uk, or call us on 01392 877 247.