FAQ Categories

Can I request delivery to a different address?

In order to safeguard against fraudulent applications, we regret that we're only able to deliver your order to the home address of the Novuna finance applicant. 

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If my Novuna finance application is not successful, can I re-apply?

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What type of information do credit reference agencies hold about me?

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If my Novuna finance application is declined, what is the reason?

In addition to credit scoring, Novuna also takes into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies.

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Once my application is approved, what happens next?

Within minutes of your application being approved, you will be presented with the options to either e-sign or print and return your finance agreement.

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How quickly will my finance application be approved?

All finance decisions will be made within 60 seconds.

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Are there any arrangement fees or hidden extras with Novuna credit?

No. There are no arrangement fees or hidden extras.

When do my Novuna finance repayments start?

Your monthly repayments will begin one month after your order has been delivered

Who is eligible to apply for online finance?

To apply for online finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income.

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How do I choose to PaybyFinance?

Just select the finance option on the checkout page.

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