FAQ Categories

How quickly will my finance application be approved?

All finance decisions will be made within 60 seconds.

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Are there any arrangement fees or hidden extras with Novuna credit?

No. There are no arrangement fees or hidden extras.

When do my Novuna finance repayments start?

Your monthly repayments will begin one month after your order has been delivered

Who is eligible to apply for online finance?

To apply for online finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income.

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How do I choose to PaybyFinance?

Just select the finance option on the checkout page.

Will you credit score me and if so, what does this mean?

Once you submit your application, a credit score will be applied to your account, thus leaving a permanent reference on your credit score history.

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How do I apply for finance from Novuna?

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Returns & Exchanges Policy

Naturally, we hope you are very happy with your purchase, but if you change your mind, or the item arrives faulty, damaged or is not quite as expected, then you are welcome to return or exchange it within 14-days of receiving it.

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How do I delay my planned delivery?

If your delivery hasn't been booked in yet, please get in touch with our sales team on bedroom@naturalmat.co.uk or 01392 877 247.

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Can I book a specific date for my delivery?

Date specific deliveries cannot be guaranteed as we plan our routes in the most sustainable way possible.

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