Once you submit your application, a credit score will be applied to your account, thus leaving a permanent reference on your credit score history.

Naturally, we hope you are very happy with your purchase, but if you change your mind, or the item arrives faulty, damaged or is not quite as expected, then you are welcome to return or exchange it within 14-days of receiving it.

If your delivery hasn't been booked in yet, please get in touch with our sales team on bedroom@naturalmat.co.uk or 01392 877 247.

Date specific deliveries cannot be guaranteed as we plan our routes in the most sustainable way possible.

If you need to reschedule a delivery, we ask that you give us as much notice as possible.

At the moment, we only deliver on weekdays and do not offer weekend deliveries.

Our delivery team will take all possible care when delivering your mattress and bed to the room of your choice.

Yes, we ship to the USA, provided you can supply the details of your customs broker.

Yes, we ship to Europe, provided you can supply an EORI or a VAT number. Learn more.